Support Ticket Infusion v1.0
Created From Digitanium's Error Reports Infusion
PHP-Fusion: v7.00+
original author for v6: Digitanium
email author: digitanium@php-fusion.co.uk
web author: http://www.php-fusion.co.uk
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Update to v3.00: muscapaul
email: muscapaul@gmail.com
web: http://www.muscapaul.com
Last updated: 4 August 2008
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Converted to Support Ticket Infusion v1.0
email: webmaster@bikers-n-outlaws.com
web: http://www.bikers-n-outlaws.com
Last updated: 28 November 2008
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Released under the Affero GPL license. You can
redistribute it and/or modify it under the terms of
this license which you can read by viewing the
included agpl.txt or online at
www.gnu.org/licenses/agpl.html. Removal of this
copyright header is strictly prohibited without
written permission from the original author(s).
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FEATURES
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* A simple system to collect support tickets from members on your site, to comment on these and to track/change their status (Open, response Added, Closed).
* A Latest Support Tickets side panel is available to alert to to any support tickets. The Panel only shows when support tickets were made during the last 15 days. Their status is indicated by a green letter '0' for Open, a yellow letter 'R' for Response Added and a red letter 'C' for Closed.

REMARK
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The Infusion can be used to collect support tickets for anything. By default, the locales are drafted to collect support tickets for the site as such. If you want to use the Infusion to collect Support Tickets about your Infusions/Mods, articles, or whatever, you need to edit the definitions $locale['err132'] (presently "Priority") and $locale['err133'] (presently "Please Tell Us The Priority of Support") accordingly. You can even decide to collect support tickets from one or more other sites and in that case you will also need to edit $locale['err135'] accordingly.


INSTALLATION INFUSION
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1. If so desired, open the file ../files/infusions/support_system/locale/[your_locale].php and edit the approriate lines (see REMARK above). Save the file and close it.
2. Upload the 'support_system' folder to your infusions folder.
3. Go through Admin Panel -> System Admin to Infusions and install the Support System Infusion. If you do not want to install the Latest Support Tickets Panel you are finished..
4. To install the Latest Support Tickets Panel go to Admin Panel -> System Admin ->Panels. Choose to add a new side panel. Give it an approrpiate name (for example 'Support Tickets') and select 'latest_support_tickets_panel' from the File name drop-down menu. Set Panel Access to Super Administrator or whatever you like. Save the panel.
5. Return to Panel Management and enable the panel. If so desired change its position.

NOTES
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To change the number of days that newly reported errors are displayed in the Latest Support Tickets Panel you can edit the file ../infusions/latest_support_tickets_panel/latest_support_tickets_panel.php. On line 32, in $period = 3600 * 24 * 15; you can replace 15 by the number of days you prefer.

CHANGELOG
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Support System Infusion
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v1.0
* Converted Error Reports Infusion to a Support System Infusion
* Deleted all locales except for English because I'm too lazy to translate.

v3.01 (muscapaul)
* Typo resulting in bug in error_reports.php corrected (thx to HobbyMan).
* Updated Danish locale added (thx to helmtuh).

v3.00 (muscapaul)
* Fully updated to comply with PHP-Fusion v7.00 and for XHTML 1.0 compliancy.
* Latest Error Reports Panel updated to only show the errors that were reported during the 15 days and to show their status.

v2.1 (Digitanium)
Unknown (no changelog included)